Q. What is the minimum rental period?
A. Three nights unless otherwise stated. Two nights bookings are accepted but at the same rate of three nights.
Q. Is weekly rental Saturday to Saturday only?
A. No, guests are welcome every day of the week.
Q. What are the prices for periods shorter/longer than a week?
A. Shorter periods are proportionally more expensive due to fix costs of cleaning etc. Very long periods (more than two weeks) are generally cheaper. In both cases prices will be confirmed upon your request of availability.
Q. Is the rent all inclusive?
A. All prices are fully inclusive of gas, electricity, sheets and towels and final cleaning. There are no hidden extras to pay. One linen change and cleaning per week is provided.
Q. Will I find sheets and towels?
A. Yes, one change a week is included. Ask for special arrangements.
Q. Can I get a maid, a cook, a baby-sitter?
A. Yes.These services are available on request, just ask when you make your booking and we will be happy to give you full details.
Q. What will there be in the apartment?
A. Although this may vary for different properties, generally you will find dishes, cups, cutlery . We will also be happy to satisfy your special requests of food and wine; just ask when booking.
Q. Do you have an office in Venice?
A. Yes, our office in Venice is very central and is open Mon-Fry office hours are 09:00-12:30 15:00-18:00. In case of emergency we can be contacted at anytime outside office hours. We will be happy to assist you throughout your stay in Venice.

ARRIVAL INFORMATION
Q. Where do I check in?
A.You will be met by a person of our staff at the nearest waterbus stop.she will give you keys, show you the apartment and give you all the assistance you should need.
Q. Where do I check out?
A. At the property.
Q. How do I get to my apartment from the airport?
A. You will receive detailed instructions when you book, but basically the best way into Venice is by water taxi, this can be booked through us or found directly at the airport. You will be taken directly to your apartment where you will meet one of our representatives. Alternatively you can:
-Get the bus or road taxi to Piazzale Roma and from there either walk or take the water bus.
-Get the water shuttle from the airport to Venice, same route as the water taxi (across the lagoon) but stops only in one place. From there you either walk or you take the water bus, this of course depend on which property you are staying.
Q. How long does it take from the airport?
A. approximately twenty five minutes by water taxi. One hour is what it will take you with other means of transportation.
Q. How do I get to my apartment from the train station?
A. You will receive detailed information when you book but basically, as the station is conveniently located in Venice you will be able to reach your property either by water taxi or by water bus. One of our representatives will meet you there.
Q. How long does it take from the train station?
A. You should be able to reach home in approximately ten/fifteen minutes by water taxi and the double by water bus.



PAYMENT
Q. Can I pay by Credit Card?
A. Sorry, at the moment we can't accept credit cards.Payment will be done at your arrival in cash or travellers' cheques
Q. In what currency am I going to be debited?
A. Euro.
Q. Is the rent all inclusive?
A. All prices are inclusive of gas, electricity, sheets and towels and final cleaning. There are no hidden extras to pay. One linen change and cleaning per week is provided.
A supplement of 55.00 euro is requested for arrivals between 07.00 pm and midnight .After this time the check in is not possible
Q. How do I get confirmation of my booking?
A. By e-mail or, if requested, by fax.
Q. At which point my reservation is considered as binding?
A. When you finalise your booking and you give us your credit card details as guarantee of the reservation.
Q. What are you going to debit me when I finalise my booking and when is the balance due?
A. No rental deposit is requested when you finalise your booking with us. Full payment will be done at the arrival
Q. Can I book through you a private watertaxi or car ?
A. Yes, please send us an e mail or fax with your request and we will give you full details and prices